Delivery and Returns
All orders are packed, by hand, by me (Tricia)! Why?..... well mainly because it's just me running everything!
But I aim to give you the best shopping experience I can.
So here are a few things you may need to know.
Standard UK delivery
Free delivery on shop items of £40 or over.
Orders below £40 will be charged £4.50 for delivery
Card orders only will be charged £2.50 for delivery
Orders will normally be delivered via Royal Mail with artwork packaged flat. Larger artwork will be packaged in a tube and may be delivered by courier with a tracking number.
Please contact me, before ordering, if you would like to request a specific packaging or delivery method.
Course bookings do not incur a delivery fee, as all information will be sent to you via email. You may receive a dispatch notice, this happens when I process an order.
Hand delivered
I am happy to hand deliver your item if you will be attending one of my in-person courses. Your order will be packed and delivered to you on the day of your course. Please contact me before placing an order to request this option.
International delivery
International delivery can sometimes be offered upon request.
International orders (including EU) may be subject to import tax/handling fees on delivery. It is the customer's responsibility to pay any fees.
Please contact me before placing an order.
Whilst every effort is made to provide accurate descriptions and photographs of shop items available, I reserve the right to withdraw or change items where necessary.
Artwork returns
Returns are not accepted on original artwork unless the item has been damaged in transit.
Products (sketchbooks, cards, badges etc.) returns
If you are unhappy with an item, please return it unused within 14 working days and I will refund the price. Please contact me via email (artwithtricia@gmail.com) in advance. I do not pay for return postage unless the goods are faulty. I recommend that if items are returned a certificate of postage is obtained as goods remain your responsibility until received by myself (Tricia Johnson). Your statutory rights are not affected. The item must still be in mint, resalable condition. I reserve the right to charge for any delivery costs incurred by myself (Tricia Johnson).
Refunds will not be given for any modified, bespoke or special-order products.
Course cancelation and refunds
For more information about booking and cancelation please see my Course Booking terms and conditions.